Trillium Lakelands District School Board (TLDSB) recognizes that students and parents/guardians are vital partners in fostering student success, achievement, and well-being. To support this partnership, the Board is dedicated to collaborating with families to address any inquiries and/or concerns regarding their child’s education.
Inquiries from parents/guardians and students are to start at the school level with the student’s teacher and later with the principal if the matter is not resolved. If additional follow-up is required, the matter can be escalated to the superintendent of learning, followed by the TLDSB Student and Family Support Office.
The following graphic provides a step-by-step overview of the process for addressing concerns.
Following the communication with individuals outlined in the flow cart above, the TLDSB Student and Family Support Office can be reached at:
To help the office effectively review and respond to inquiries, please include all of the following details when reaching out by phone or email:
The Student and Family Support Office is open Monday to Friday, 8 a.m. to 4 p.m., and closed on statutory holidays.
All inquiries made through the office will receive acknowledgement within two business days, and be fully addressed within five business days of receipt. If this timeline is not possible, a new estimated date will be communicated.
The information requested on this form is collected, used, disclosed, retained and disposed of by TLDSB under the authority of the Education Act, Municipal Freedom of Information and Protection of Privacy Act (MFIPPA), or other applicable legislations and policies. The information will be used for collaborating with families to address any inquiries and/or concerns regarding their child’s education. For questions please contact the Student and Family Support Office.
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Transportation info
Lindsay Education Centre
300 County Road 36, Lindsay, Ontario K9V 4R4
Muskoka Education Centre
1271 Cedar Lane, Bracebridge, Ontario P1L 1N4
Phone: 1-888-526-5552
Email: [email protected]
Beginning the week of July 6, the TLDSB Lindsay Education Centre is open to the public Monday to Thursday, 8:30 a.m. to 4 p.m. The Muskoka Education Centre is closed to the public over the break.
All school buildings will be closed to the public for the summer break beginning Monday, July 6, reopening on Tuesday, September 1.
The first day of school for both elementary and secondary students is Tuesday, September 8. Note, Kindergarten students will have a staggered start.
See more detail on the summer break 2026 information news post about available services over the summer break.
