Trillium Lakelands District School Board (TLDSB) is committed to providing our students, parents/guardians, the public, and our staff with accessible services and opportunities that are free of barriers and biases. We focus on engagement and achievement for all students. The use of assistive devices is welcome and supported in TLDSB.
TLDSB is committed to ensuring that all policies, practices, and procedures are consistent with the principles of independence, dignity, integration, and equality of opportunity to all people visiting our sites.
If you have questions or comments about accessibility for persons with disabilities, or if you wish to report barriers for persons with disabilities or to request a document in an alternative format, please contact our Communications Services Department at 1-888-526-5552 extension 22129, or at [email protected].
The Board has a policy and procedure related to Accessible Customer Service:
The Accessibility for Ontarians with Disabilities Act (AODA), 2005 uses the same definition of “disability” as the Ontario Human Rights Code, which includes both visible and non-visible disabilities. The Accessible Customer Service Standard was the first standard developed to become a regulation under the AODA. The standard addresses business practices and training needed to provide better customer service to people with disabilities.
We can’t always tell who has a disability. The broad range of disabilities includes hearing, vision, intellectual, cognitive, and mental. People with disabilities should have the same kind of opportunities as everyone else. They should be able to move around from place to place, go shopping, get a job, eat out, or go to school – just like everyone else. That’s what is meant by an accessible society.
About 1.85 million people in Ontario have a disability; that’s one in seven people. Over the next 20 years, as people grow older, the number will rise to one in five Ontarians.
The Accessibility for Ontarians with Disabilities Act 2005 and the related standards will assist businesses and organizations in ensuring their sites are accessible by all people, including people with disabilities.
The Accessibility for Ontarians with Disability Act (AODA) is legislation passed in 2005, setting standards that organizations must meet by 2025. The overall goal of the AODA is to prevent barriers for people with disabilities.
The Integrated Accessibility Standards, Ontario Regulation 191/11 sets accessibility standards to help organizations identify and remove barriers to improve accessibility for people with disabilities in five areas of daily life:
Questions about accessible customer service at TLDSB should be addressed to 1-888-526-5552 extension 22129, email to [email protected] or in writing to:
Communications Services Department
Trillium Lakelands District School Board
300 County Road 36